FREQUENTLY ASKED QUESTIONS

What are Chubby Snacks?

We’re not your average PB&J. Chubby Snacks is a healthier, better-for-you alternative to traditional Peanut Butter and Jelly. Each of our sandwiches comes packed with high quality nut butters and small-batch jams between organic wheat bread. We’re giving this household snack a much needed upgrade with 75% less sugar, 30% less calories and higher contents of protein and fiber.

How do you sweeten your sandwiches?

We sweeten our jams with medjool dates, monk fruit, and blueberries or strawberries (depending on the sandwich). Monk fruit is a superfood that’s associated with the gourd family. It’s a 0 sugar sweetener that has no glycemic impact, making it one of the healthiest alternatives to sugar. Additionally, we use Medjool Dates (another superfood) as a natural sweetener due to their dense properties of nutrients, antioxidants, and fiber, as well as their delicious taste.

What is the shelf life of your products?

Our products boast a shelf life of 4+ months in the freezer and 30 days in the fridge. Perfect for on-the-go, we recommend that once received via mail to put your box of sandwiches in the freezer until you are ready to consume. This will provide for the best results and the longest shelf life, especially if you do not plan to consume on a consistent basis.

Are your products considered vegan?

Yes, all of our ingredients are plant based.

What are net carbs and how do you calculate them?

We focus our attention on net carbs because fiber and (most) natural sweeteners don’t affect your blood sugar, so they’re removed to get “net carbs,” which you can think of as the active carbs that affect your body. In order to calculate net carbs, subtract the fiber from the total carb count, and you’ll be left with the net carbs!

What are net carbs and how do you calculate them?

We focus our attention on net carbs because fiber and (most) natural sweeteners don’t affect your blood sugar, so they’re removed to get “net carbs,” which you can think of as the active carbs that affect your body. In order to calculate net carbs, subtract the fiber from the total carb count, and you’ll be left with the net carbs!

Are your products non-GMO?

Yes, all of our ingredients are non-GMO

Where does the fat content come from?

The fat you see on our nutrition labels are healthy fats derived mostly from our bread and nut or seed butters.

Why are your products frozen?

Since we don’t use any chemical preservatives or processed ingredients, storing your Chubby Snacks in a freezer or refrigerator is required to maintain the optimal freshness, consistency, shape, and flavor of our products. We recommend freezing them until you’re ready to consume.

Are your products certified organic?

While the list of ingredients would indicate they are Organic, we do not yet have a certification to make such claims. Although we are planning on achieving Certified Organic in the near future, we found that the process is quite complex and costly. Full transparency, as a local small business, we decided that it’s more important to focus our resources on creating the best possible product for our customers instead of purchasing the certification. Whether organic or not, we’re committed to finding the best quality and tasting products on the market - try it and see for yourself!

Are your foods low glycemic and are they good for diabetics?

Chubby Snacks are packed full of fiber, protein, and healthy fats, which can help maintain and stabilize blood sugars. Please consult with your doctor before consuming any Chubby Snacks products.

Where can I buy your products?

Currently, you can only purchase our products here on our website.

What are your shipping options?

We ship all of our boxes using Fedex Express shipping. Because we are shipping perishable products, we guarantee 2 day shipping.

What if my products arrived warm?

First, don’t worry! If your Chubby Snacks arrived warm, they are still completely safe to eat assuming they haven’t been left outside for multiple days (especially during the summer or if you live in a typically hot region of the country). Chubby Snacks are meant to be eaten at room temperature, but are shipped cold in order to maintain freshness. Second, just put them in the freezer to harden up again, then they’ll be good to go!

When do you typically ship?

Because our products are perishable items, we only ship on Monday, Tuesday, Wednesday and Thursday (depending on your location) to avoid boxes getting stuck in a warehouse/fulfillment center over the course of a weekend. Having said that, all orders will be delivered by Friday at the latest.

How do I track my order?

Once your order is processed, you will automatically be sent an email confirming that your order has been shipped. In this email, there will be a Fedex link that has your tracking information attached.

How long will it take for my order to arrive?

Once you receive your shipping confirmation email, your Chubby Snacks will be delivered within 2 days to ensure you’re receiving at peak freshness.

Is there any minimum commitment for a subscription?

No, you can cancel your subscription at any time. No strings attached.

How do I pause or cancel my subscription?

In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.

How do I skip a subscription delivery?

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip to the right of each one.

How do I update the Subscription Billing Information?

In the Billing Information tab, you’ll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder’s place of residence or the email address on file.

How do I update my Subscription shipping address?

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Can I add or change the products in my Subscription?

Yes, once logged in, select the Subscription tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. You can also select Swap and select the replacement product.