FREQUENTLY ASKED QUESTIONS
What are Chubby Snacks?
Chubby Snacks are cloud-shaped PB&Js, better than any other sandwich you've ever tasted. Each healthier, better-for-you alternative comes jam-packed with high-quality nut butters and small-batch jams layered between organic wheat bread. We gave the household snack a much-needed upgrade with 75% less sugar, 30% fewer calories, and higher protein and fiber contents. Are you drooling yet?
How do you sweeten your sandwiches?
We sweeten our delicious jams with medjool dates, monk fruit, and blueberries or strawberries (depending on the sandwich). Monk Fruit is a 0 sugar sweetener with no glycemic impact, making it one of the healthiest alternatives to sugar. On the other hand, Medjool Dates act as a natural sweetener due to their dense properties of nutrients, antioxidants, and fiber, as well as their delicious taste. So, yeah, our sandwiches might be nutritious, but they're equally as mouthwatering.
What is the shelf life of your products?
Not to brag, but our products boast a shelf life of 6 months and 30 days in the fridge. Perfect for ready-to-eat on-the-go treats, we recommend that you put your box of PB&Js in the freezer once received via mail until you are ready to devour them. This will extend the sandwich's shelf life; plus, if you ask us, they taste amazing when they're cold!
Are your products considered vegan?
Yes! All of our ingredients are plant-based because being vegan is our jam.
What are net carbs and how do you calculate them?
We focus our attention on net carbs because fiber and (most) natural sweeteners don't affect your blood sugar. Instead, they're removed to get "net carbs," which you can think of as the active carbs that affect your body. To calculate net carbs, subtract the fiber from the total carb count, and you'll be left with the net carbs! So get calculating, and thank us later.
Are your products non-GMO?
Yes, all of our ingredients are non-GMO because we care about you and your health more than you'll ever know.
Where does the fat content come from?
The fat on our nutrition labels are healthy fats derived mainly from our bread and nut or seed butter.
Why are your products frozen?
Since we don't use any chemical preservatives or processed ingredients, storing your Chubby Snacks in a freezer or refrigerator is required to maintain our products' peak freshness, consistency, shape, and flavor. We recommend freezing them until you're ready to consume.
Are your products certified organic?
While the list of ingredients would indicate they are Organic, we do not yet have a certification to make such claims. Although we plan to achieve Certified Organic soon, the process is quite complex and costly.
For total transparency, as a local small business, we figured that it's more meaningful to focus our resources on developing the best-tasting product for our customers instead of purchasing the certification. But whether organic or not, we're determined to uncover the highest quality and best tasting products on the market - try it and see for yourself!
Are your foods low glycemic and are they good for diabetics?
Chubby Snacks are packed full of fiber, protein, and healthy fats, which can help maintain and stabilize blood sugars. Please consult with your doctor before consuming any Chubby Snacks products.
Where can I buy your products?
Currently, you can purchase our products here on our website. Plus, you can also find Chubby Snacks at all Gelson's locations, Central Market (Texas), Foxtrot, AmazonGo (Washington), and FreshDirect.com. What are you waiting for? Get shopping, and try ‘em out for yourself. Check out our STORE LOCATOR to find the closest store to you.
What are your shipping options?
All of our shipping options are the same. Why? Because we are determined to get your PB&Js delivered to your doorstep within 48 hours of departure from our fulfillment centers to ensure peak freshness. All packages will be equipped with 100% recyclable, eco-friendly ice packs and insulation to ensure they arrive frozen or at least in a refrigerated state. Once delivered, pop them in the freezer for storage.
What if my products arrived warm?
First, don’t worry! If your Chubby Snacks arrived warm, they are still completely safe to eat assuming they haven’t been left outside for a long period of time (especially during the summer or if you live in a typically hot region of the country). Chubby Snacks are meant to be eaten at room temperature, but are shipped frozen in order to maintain freshness. Second, just put them in the freezer once received until you’re ready to consume. Upon opening individual packages, if you notice sogginess or mold, please dispose of them and reach out to email@example.com.
When do you typically ship?
Because our products are perishable items, we only ship on Monday, Tuesday and Wednesday (depending on your location) to avoid having your PB&Js stuck in a warehouse/fulfillment center over the course of a weekend. So, if you order after noon EST on Wednesday, expect us to ship the following week. This allows us to provide our customers with the freshest product. Having said that, all orders will be delivered by Friday at the latest.
How do I track my order?
Once your order is processed, you will automatically be sent an email and/or text message confirming that your order has been shipped. In this notification, you’ll be provided with a tracking link to monitor your delivery.
How long will it take for my order to arrive?
Once you receive your shipping confirmation email, your Chubby Snacks PB&Js will be delivered within 2 days to ensure you’re receiving them at peak freshness.
How can I sign up for a recurring subscription?
We made our subscription simple as can be and guilt-free. Navigate to any of our products, you will see two purchase options: the one-time order at full price, and the subscribe and save which saves you 22% on each order.
Is there any minimum commitment for a subscription?
No, you can cancel your subscription at any time. No strings attached.
How can I swap my subscription flavor?
Simply text “START” to (833)-923-3709 to make any changes. And if you prefer the logging into your account, you can always log in to your Chubby Snacks account via our website instead here.
Can I skip a shipment?
Of course! Simply text “START” to (833)-923-3709 make any changes. You can also login to your account and click “delivery schedule” and then “skip!”
How do I pause or cancel my subscription?
In order to pause or cancel your subscription, you will first need to log in to your account. On the website, click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.
How do I update the Subscription Billing Information?
In the Billing Information tab, you’ll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder’s place of residence or the email address on file.
How do I update my Subscription shipping address?
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
Can I add or change the products in my Subscription?
Yes, once logged in, select the Subscription tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. You can also select Swap and select the replacement product.
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Purchased Route Protect and need to file a shipping issue? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Where is my order?
Route Refunds vs Reorders
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included. Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What are Route’s Policies?
All policies are listed here
Marked As Delivered (Stolen)
- Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
- Orders over $100 USD require a police report
Stuck In Transit (Lost)
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
- Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout. When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at here and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. Haven’t downloaded the app yet? Download here
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.